The Virtual Agent is currently unavailable. Warranty removed from product: If the self-test report prints, but the original document does not , continue to the next solution in this document. Return to the document you were trying to print when the issue occurred. To install the black, photo, or gray photo cartridge, slide it into the slot on the right. Windows Vista Follow these steps for the Windows Vista operating system. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again.

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Align the printer If you replaced any depleted cartridges, align the printer again. The black and color blocks should be complete and not faded. Clean the cartridges using an automated tool.

HP Officejet J All-in-One Printer series – Driver Downloads | HP® Customer Support

Tell me what you’re looking for and I can help find solutions. Close the cartridge access door.

Europe, Middle East, Africa. Example of an alignment page.

HP Customer Support – Software and Driver Downloads

Please try again shortly. Remove the new cartridge from its packaging being careful to touch only the black plastic. If you have not already set up your printer, click here for instructions offjcejet set up the printer hardwareand then return to this document to set up your printer on a wireless network. Download and install the printer software.

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HP Officejet J6400 All-in-One Printer series Product Information

Clean the rollers Dust or paper residue on the rollers inside the product or the two-sided printing accessory duplexer can cause paper feed issues.

The printer software opens. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

Reset the printer Press the Power button to turn on the product. Follow these steps to check the condition of the paper. If the self-test report does not print when slowly pushing the paper farther inrepeat the previous steps to clean the rollers again. Use the lrinter tab to remove the plastic tape.

Contact HP Support to schedule a repair or replacement. Asia Pacific and Oceania. Check the condition of the paper.

Service or replace your HP product if you completed all preceding steps. You must exit the Properties dialog box to apply your changes. Place it close to the computer during the installation procedure. Ink level warnings and indicators provide estimates for planning purposes only. See your browser’s documentation for specific instructions. Examine the condition of the prknter, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products orinter provide quick access to support information priner solutions. Use an automated tool to clean the cartridges Follow these steps to clean the cartridges, and then align the printer.

Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network. Insert the new cartridge into the appropriate slot.

Select your operating system and version. Thus, the warranty has been removed from this product. The printer cleans the cartridges, and then prints a test page. The print side, or offiejet side, of the paper is not loaded in the tray face down.